Total quality management

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Case Study:

You have been appointed as an Acting Chairman of Performance Improvement Committee in a new 150-bed hospital. The number of staff of this new hospital includes 60 consultants, 200 nurses and technicians, 35 administration staff. A total of 300 patients are seen at the OPD clinics with an occupancy rate of 48% for inpatients.

Answer the following questions.

1. What are the main functions of your committee in relation to Total Quality Management program within the hospital?

2. Who are the expected members on your committee? List by function/department.

3. How frequently does your Performance Improvement Committee have to meet?

4. How do you identify quality issues for the first 2 years of your quality activities within the hospital?

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