Customer- Driven HR Costs and Benefits: Assessing the Business Case for Training

Costs and Benefit/Case for Training
No matter what your business, to myil’il 1‘7 1‘;
attract and retain customers. How do you do T ’ W331:
to deliver a quality product or service in a him]: _ ”ng 7
other words. it is a combination of what is 056103 “W‘
offered that determines if a buyer will become a loyali. a.
Training is one way to make sure that employees’ technicli

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